“SERVIGRAPHICS FAQ”

1. Why ‘GET IT’?
   Are we in sync? ‘Get it’ works on multiple levels for us —
   First, it’s just gettingwhat you need. Getting what you want! ASAP!
   Then, it’s about ‘getting’ what we do; our value, our promise, our help.
   And, it’s about our ‘getting’ what you do, what you need, what you want —
   it’s how we make you more effective and less stressed.
   
2. What’s ‘OUR APPROACH’?* —
   “Before we start, can we agree on a few things?”
   It’s a system, a process, and a mindset with a proven methodology we have evolved over the past 35 years —
   Our best client engagements have excellent give & take, great open communication, we each ‘get’ what the other needs and wants, what those key success factors are.
   Sharing is a critical element too, our Assessment phase kicks right in, tell us about your needs – what are the budget parameters – what are the decision drivers – the more we know, the less we work in the dark, and the more value we can bring to any given situation. We ask a lot of questions too — hopefully more than most companies. *When you go to the doctor’s and they ask you questions, do you share everything? We see ourselves as doctors, and we do not prescribe without a thorough understanding.
3. WHY CHOOSE US? —Because we are a Quick, Reliable, Easy to use, Personalized and Cost-Effective company!
   … 35 years in the business, a complex, changing world of graphics execution, limited time & resources….it really comes down to the ‘Service’ part – We LOVE to help!
   …Help solve a problem, brainstorm, accomplish a goal or meet a need.
   We deliver the experience you cannot get at your keyboard, or at your ‘old printer’.
   If that’s what you’re searching for – give us a call!
4. WHO SHOULD CHOOSE US? – People who want GOLD standard service from Experts who are Passionate about graphics and marketing!
   We’ve worked with some of the biggest and the best, as well as some of the smallest and the new. We’ve helped solve issues for fortune 500’s; used their systems, worked with their teams. Same goes for Ad Agencies & cutting edge Design Firms. We know the ‘best practices’ and ‘what the pros do’, we’ve been at their side for 35 years. We’ve always felt it comes down to the personal level – no matter what the company. Again, the Service mindset is the key, the interpersonal relationships, combined with the graphics execution expertise. We like to bring our experience to the ‘have-nots’ as well – those companies that cannot afford the MBA consultants and the ‘Star Wars’ computing power.
   There’s a whole world of Non-Profits, Entrepreneurs, Marketing/Product/Creative managers and regular folks scattered throughout companies that appreciate what we can do to make their life easier and less stressful – and keep them focused on more important efforts.
   
5. WHAT VALUE DO WE BRING?
   With ONEcall you get an industry expert & leader; making sure you get highly qualified support and access to ‘Best in Class’ plants, processes and technologies. Our network gets you the right specialists for your particular marketing needs. We will help you every step of the way – Assessing – Identifying – Executing & Delivering great results. Our services let you focus on all the other important stuff you need to do, and have confidence it is being managed correctly. We are your expert guide and navigator.
6. WHY?
   Because we are one of the FIRST graphics management firms in New England & our experience spans 35+ years, making us one of the oldest as well — we have a solid learning/teaching mindset, personalized GOLD standard service, forward looking orientation and we bring a HiTech-HiTouchapproach to our work. We have expertise with ALL aspects of print & marketing communications, our supplier networks and sourcing capabilities are extensive. We stay on top of the supply chain!
   We knowthe ‘best in class’ plants, workflows & technologies and have a proven system to save you Time, Energy & Money.
7. WHAT PROBLEMS DO WE SOLVE?
   1^st — We find many clients are challenged with Time (& the lack of it), less staff & resources than they might like to have at their disposal, and true experience with the complexities of graphics arts procurement can be hard to come by.
   2^nd — On a personal basis, (see our ‘fudwhacked Rule’); if you find yourself frustrated, upset, disappointed, worried, etc. with any of your providers, we’d love to help solve those issues for you. (This is the Energy savings we refer to; and we find it can really throw people off course and take the fun out of work.)
   3^rd — There is the Graphics specific stuff, like using the right machines, the right software, saving & accessing your data assets efficiently, Sourcing – Bidding – Analyzing with the RIGHT plants for the RIGHT reasons. All this with the objective of optimizing your marketing spend; that’s the Money part!
    
   *(We’ve also seen that look in our clients eye when they have to call the ‘agency’ in and the meter $tarts running…or one of the othergroups went out & “did it themselves”…or when no one got Media/Postal approval before the Ad went forward…*see our Murphy’s Laws Rule) That why you see all those ‘characters’ on our website – recognize anyone?
   
8. WHAT IS BPO & OPP?
   Business Process Outsourcing & Optimized Print Procurement
   2 HUGE concepts and extremely important to companies of all sizes. We’ve seen the ‘big guys’— those fortune 500’s — working very hard to implement these strategies over the past decade; some successfully, some not, as it takes diligence to make them stick and not revert to old practices, while not losing flexibility and creativity.. BUT, they have the resources! – the MBA consultants, the strategically focused departments and teams, with purchasing specialists, to make it possible. Then there’s the ‘rest of us’, those smaller organizations that also need the bottom line savings and top line ‘kick’ of more effective marketing communications; but do not have the cutting edge procurement abilities, staff expertise & bandwidth to better control their print spend.
   SO FIRST –
   BUSINESS PROCESS OUTSOURCING (BPO) is a strategy and best practice, that let’s your organization stay focused on core competencies & leverage highly skilled experts and technologies without having to invest internally to secure those capabilities. You get a robust network of suppliers, price competition, deep expertise and best of breed
   services, making you more efficient and providing optimal response to your marketing needs.
   AND SECOND –
   OPTIMIZED PRINT PROCUREMENT (OPP) simply put, is about driving savings and gaining efficiencies in marketing related products by utilizing print procurement technologies combined by a ‘managed service provider’ with deep expertise in
   print & graphics procurement . You help your bottom line with savings, keep your people focused on core competencies, (not managing details of print & graphics), get better visibility into your print spend and improve your top line with improvements to customer facing communications.
   Let Servigraphics manage & control your indirect spend associated with print, graphics & marketing services to help you GROW your business.
   
   HOW does SERVI do it?
   We utilize our sourcing, bidding and analysis systems and implement our automated, e-commerce procurement & marketing platforms, then wrap 35 years of deep graphics procurement expertise around GOLD standard service. That’s the SERVISYSTEM!
   
9. If I knew what you know, would I choose to buy your services?
   It depends on your company situation and your personal viewpoint. Some people are driven to get to the lowest possible cost, or they are just DIY types (Do It Yourself).
   We do find that most people’s actual graphic production expertise drops off rapidly
   and they generally only know a handful of suppliers, are not up to speed on industry trends, nor are they in tune with current best practices, etc.
   When you apply a ‘Total Cost of ownership’ mentality to what we do, we feel we give you great leverage on getting complex services handled smoothly while allowing you to focus on your core strengths while delivering a full spectrum of exceptional results..
10. After I’ve used your service & experienced it, will I be glad I bought into it, or will I feel I could have done better myself?
    We like the ‘Top Gun’ debriefing model – reviewing how things went, what could be improved or enhanced, what did we learn that we did not know at the start of the project?
    If you’ve got a big smile on your face, your boss is thrilled and your sales increased; I guess we really did our job. If we minimized the ‘fudwacked’ factor that inevitably occurs and your stress level went down, even better! If we have open channels of communication and sharing, we’ll both know how we helped and how we will solve your next marketing challenge.